Specialty insurer · Insurance
3.2× faster underwriting for a specialty insurer
By learning the underwriting model before building, we shipped a workbench that cut decision time by more than three times.
- 3.2×
- faster underwriting decisions
- 40%
- more submissions handled per underwriter
- 0
- rebuilds needed since launch
Client context
A specialty insurer was underwriting complex risks on spreadsheets and tribal knowledge, and could not scale the team fast enough to grow.
The business problem
Previous vendors had tried to digitise the process and failed — they built forms, not judgement. The business needed software that matched how underwriters actually think.
What our discovery uncovered
Our business analysts sat with underwriters and reconstructed the risk model step by step, surfacing rules that had never been written down.
What we built
We built an underwriting workbench that encoded that model into a workflow underwriters trusted — with the senior judgement calls kept firmly in human hands.
“They understood our business better than vendors we had worked with for years. The software just fit.”
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